Positive consequences may include praising progress and accomplishment, validating efforts and ideas, honoring teamwork and cooperation, delegating earned authority and responsibility, and increasing trust of a team member’s independent action. Effective accountability means the leader utilizes a combination of positive consequences and negative consequences to maintain traction towards desired outcomes and citizenship by all team members. The final phase of my recommended 90-day plan requires the leader to align activities to declared expectations. The leader then engages team members in discussions to gain agreement about their individual goals and standards, and describes accountability systems to ensure goal delivery by every player (including the leader!). Plans, decisions, and actions that serve the organization’s vision, values, strategies, and goals are supported those that don’t, are not. The leader shares all these with team members and secures team member commitment to them. Valued behaviors define what a “good citizen” looks, sounds, and acts like in the organization. The leader must first formalize the organization’s vision, values, valued behaviors, strategies, and goals. The leader must describe WHAT targets are and HOW team members will deliver on those targets. This phase requires putting expectations into place. Expectations may be refinements of existing plans or they may be more formal outlines. Finally, the leader needs to share their leadership philosophy with their team: their servant purpose for leading, their expectations of others, and what others can expect of them. The leader needs to learn about their players – staff and volunteer roles, their passions and skills, and even their social styles. What are the details of the organization finances? Neutral, factual data help highlight the current operation’s strengths and opportunities. The leader needs to understand how the organization is structured today, what staff and volunteers believe the organization’s customers need, and how well those needs are being met. The leader must gather data, through written documents and interviews, regarding the organization’s current purpose, values, strategy, and goals. The first phase is one of observation. Resist the urge to “fix things” immediately. My proposed 90-day plan enables the leader to 1) learn the organization’s perception of it’s purpose and strategy, 2) clarify desired expectations for all players, and 3) align plans, decisions, and actions to best serve customers, stakeholders, and staff. She asked for my suggestions on how to “put her best foot forward” in her new job. A friend recently accepted a senior leadership position in an established organization.
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